Quickpay, Itinerary, Package, Deposit: Chat Booking Terms

What does quickpay mean in Terra?

Quickpay is, per the canonical definition, a booking created in a single step that returns a payment link ready to send by chat. There are no long forms or intermediate screens: a single chat line turns into a booking with its own payment link.

It is the right tool when the traveler has already decided and all that is left is to close fast.

Quickpay example

A kayak operator in Guatapé gets this on WhatsApp: "we're 4 people for tomorrow's 8am tour." Instead of writing it down on a spreadsheet and typing a price back by hand, the operator generates the quickpay from Terra: in seconds there's a payment link to send the traveler, with no need to open an itinerary or build a package.

When to use quickpay, and when not to

Quickpay works well for a single experience, a single date, with no need to show a multi-day plan. If the traveler asks for several different activities on different days, quickpay is no longer the right tool: that's where the itinerary comes in.

What is an itinerary in Terra?

An itinerary is a day-by-day travel plan with experiences, places and times, which in Terra has a public link and becomes a package when sold. Terra builds these plans tailored to each traveler and lets the operator edit them afterward while keeping the same link, so nothing new has to be resent when a date changes or a stop gets added.

Itinerary example

An agency in Cartagena gets a query from a couple arriving for three days who want "a bit of everything": a walled-city tour, a boat trip and a dinner with a sea view. The operator builds the itinerary in Terra with those three experiences spread across the days, and sends the public link so the couple can review it before confirming.

When does an itinerary make sense?

An itinerary makes sense when the traveler needs to see the full plan before deciding: what happens on which day, at what time, in what order. It's the "show and adjust" stage before charging. Once the traveler is ready to pay, that same itinerary turns into a package.

What is a package, and how is it different from an itinerary?

A package is several experiences sold together with a single payment link and a per-experience breakdown. The difference from an itinerary isn't the content, it's the moment: the itinerary is the plan that gets shown and adjusted; the package is what gets charged. In Terra, an itinerary becomes a package when it's sold, so they aren't two separate tools but two stages of the same flow.

Package example

Following the Cartagena couple: once they approve the three-experience itinerary, the operator converts it into a package. The customer sees the breakdown (walled-city tour, boat trip, dinner with a sea view, each with its own price) and pays it all with a single link, instead of receiving three separate charges over WhatsApp.

Comparison table: quickpay, itinerary and package

What is the deposit, and when is it used?

The deposit is a partial payment (30% in Terra) that confirms the booking; the balance is paid later. This mechanism lives inside Terra's online payments, which run through its own checkout with a 30% deposit option and the balance paid later.

The deposit isn't a separate term from quickpay, itinerary or package: it's a way of charging inside any of the three. A quickpay can ask for the deposit instead of the full amount, and so can a package.

Deposit example

A hiking tour operator in the Coffee Region gets a booking request from a group that wants to lock in their spot three weeks ahead, but would rather not pay everything upfront. The operator sets up the payment link with a 30% deposit: the group pays that portion to confirm, and pays the rest once they arrive in Colombia.

When to ask for a deposit versus the full payment?

A deposit makes sense when the booking comes in well ahead of the tour date and the operator wants to lock in the spot without demanding full payment right away. Full payment makes more sense when the tour date is close, or when the operator prefers simpler bookkeeping and no outstanding balances to track.

How to pick the right term for each moment of the sale

These four terms don't compete with each other: they describe different moments of the same chat sales conversation.

1. A simple, one-off request comes in → quickpay.
2. The traveler wants to see a full plan before deciding → itinerary.
3. The plan is approved and it's time to charge it all → package.
4. You need to lock in the spot without asking for full payment → deposit, inside any of the above.

For an operator who gets most inquiries over WhatsApp, mastering this vocabulary isn't about naming things: it's the difference between wasting time typing quotes by hand and resolving every conversation with the right tool for the moment.

If your team is still quoting and charging through one-off messages, the next step is to look at how each of these flows works inside Terra, Skyline's AI booking engine.

More about Terra: terra.skyln.co