Which Experiences to Show Each Type of Guest

Why does order matter on your ambassador page?

When a guest opens your ambassador page, they are not browsing for fun: they are deciding in seconds what to do with their free time in the city. If the first thing they see has nothing to do with what they are looking for, they close the tab and ask Google or the hotel's WhatsApp group instead. Each ambassador has their own page at yourname.skyln.co with verified experiences from the network, with editable order, highlights and look. That means you are not stuck showing the same catalog in the same order every time: you can adapt it to whoever is in front of you.

This guide is for hosts who receive different guests every week: a couple on their honeymoon, a family with kids, a business traveler with three free hours, a group of friends looking for a night out. The goal is not to build four different pages, but to learn to read your guest quickly and adjust in minutes what you highlight, so the recommendation feels tailor-made instead of a generic catalog dump.

How do you figure out what type of guest you have before building your recommendation?

Before touching anything on your page, spend a minute reading three signals that are almost always available if you manage a rental or receive people for work:

1. The booking: number of guests, whether children are registered, dates (a long weekend is not the same as a full week).
2. The welcome message: if they ask for "something romantic," "something for the kids," "something near the office," or "where to go out," they are already telling you what to highlight.
3. The arrival conversation: the first five minutes face to face usually confirm or correct what you assumed from the booking.

A host in Laureles, for example, checks the check-in message before the guest arrives. If a couple with no kids is coming and the message says "we're here to disconnect," they already know how to order their page before anyone knocks on the door.

What should you highlight when a couple arrives?

Couples usually look for experiences with two traits: time for themselves and something memorable they can tell people about later. They are not necessarily looking for the cheapest experience or the one packed with the most activities; they want something that feels special.

What to prioritize in the order

• Sunset experiences, viewpoints or rooftops ahead of intense walking tours.
• Dinners or food plans with something distinctive, rather than generic "local food" options.
• Couple-friendly activities (classes, short walks) ahead of large group activities.

What to move down

• Long multi-hour tours with big groups.
• Experiences designed for families with kids' activities.

If your page has several visual themes available, choosing one with a more intimate or romantic tone for that week can reinforce the visual message before the guest even reads a single description.

What should you highlight when a family with kids arrives?

With families, the criteria change completely: what matters is not the most photogenic option, but what works logistically with kids of different ages, and what reduces friction for the parents.

What to prioritize in the order

• Short or medium-length experiences that don't require long walks.
• Activities with flexible timing, keeping naps or routines in mind.
• Plans the host already knows, from personal experience, work well with kids, even if they are not explicitly labeled "family-friendly" in the catalog.

What to move down

• Nighttime experiences or anything with a nightlife component.
• Very long tours without stops for rest or food.

A host who receives families in El Poblado usually mentions the shortest experiences first in conversation and leaves them first on her page too, so that if the guest opens the link on their phone while she's explaining, they find exactly what she just recommended.

What should you highlight when a business traveler arrives?

Business travelers almost always have less time and a bigger need for efficiency. They are not looking to explore the whole city; they want to make good use of two or three free hours between meetings, or a single night before flying out.

What to prioritize in the order

• Short experiences, a few hours long, that fit into a tight schedule.
• Options close to where they are staying or where they have meetings.
• High-quality dinners or evening plans that don't require the whole night.

What to move down

• Full-day tours.
• Experiences that depend on weather or a fixed schedule with little flexibility for last-minute bookings.

If your page lets you highlight two or three experiences at the very top, for this guest it makes sense for those highlights to be precisely the shortest and closest ones, not the overall best-sellers.

What should you highlight when a group arrives?

Groups (friends, bachelor or bachelorette parties, celebrations) look for collective energy: something better enjoyed in numbers, with atmosphere, photos and a shared story to tell afterward.

What to prioritize in the order

• Experiences designed for large groups, with a strong social component.
• Nighttime or nightlife plans, if the group explicitly asks for them.
• Activities with a competitive or playful element that works better in a group than as a couple.

What to move down

• Intimate couple experiences.
• Very quiet or contemplative plans, unless the group specifically asks for them.

Summary table: what to highlight by guest type

How often should you reorder your page?

You don't need to reorder every day. Most hosts who handle this well do it at two moments:

1. At the start of the week, reviewing what type of guests they have booked (if more than one family is coming, they leave that order fixed for several days).
2. Right before the check-in of a guest who breaks the week's pattern, quickly adjusting the order and highlights before sending the link.

The adjustment usually takes under a minute, because it's just about reordering and marking highlights, not rebuilding the page from scratch.

What if the guest doesn't fit a clear category?

This happens often: a solo traveler, a couple with a teenager, two colleagues traveling together who also want a night out. In those cases, the practical move is not to force a category and instead use the direct conversation as your main guide, leaving the page in a "neutral" order with variety: one couple experience, one family one, one social one and one short one, all visible at the top, with none of them dominating completely. The perfect order matters less than an honest conversation about what that particular person would like to experience.

Full example: a weekend with mixed guests

A host who manages three apartments in Laureles receives, on the same Friday, a young couple, a family of four and a business traveler staying just one night. Instead of sending the same link to all three, she adjusts her page three times that day: for the couple she leaves the sunset and dinner experiences at the top; for the family she moves up the short-duration ones; for the business traveler she highlights the closest and fastest options. The underlying catalog is the same — the partner network doesn't change — but the order each one sees it in does, and that's what makes the recommendation feel thought-out for each guest instead of copied and pasted.

This kind of fine-tuning is exactly the central topic of Host's Guide: Turn Your Recommendations Into Income, which explains in more detail how hosts turn everyday recommendations into a steady source of income, beyond just ordering a page well.

What to do now

Open your ambassador page and check, before your next check-in, whether the current order matches the type of guest you have booked this week. If it doesn't match, reorder and mark the highlights that correspond before sending the link.

More about Luxor: luxor.skyln.co